PORTATIL QUE NAO ARRANCA

vivre escreveu:obrigada Bruna
eu tb fikei c a confiança abalada... agora o problema está em mudarrrrrr
é o q faz naum entender nada destas coisas sniff

BrunaFonseca escreveu:

vivre escreveu:obrigada Bruna
eu tb fikei c a confiança abalada... agora o problema está em mudarrrrrr
é o q faz naum entender nada destas coisas sniff

eu gostava de te ajudar... mas tb nao percebo la muito disto... :silent: ponho avira free download no google, descarrego o ficheiro, faço executar (antes convem remover o AVG) e espero que corra tudo bem... se correr mal desligo o PC (na ficha, se for preciso), espero que o meu namorado chegue a casa e digo que não sei o que aconteceu... que nem mexi no computador... --> brincadeirinha... normalmente ligo-lhe logo, para ele me dar assistencia remota..

Unfortunately, the previous virus database might have detected the
mentioned virus on legitimate files. We can confirm that it was a
false alarm. We have immediately released a new virus update
(270.9.0/1778) that removes the false positive detection on this file.
Please update your AVG and check your files again.

The system can be restored by following the steps in one of the
comments on forum (using safe mode or recovery console and copying
c:\windows\system32\dllcache\user32.dll into the right location)

If you need to restore deleted files from AVG Virus Vault you can do
it this way:
- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one
click).
- Click on the "Restore" button.

We are sorry for the inconvenience and thank you for your help.

Best regards,

Zbynek Paulen
AVG Technical Support

O AVG é bastante popular por conta de sua versão gratuita para usuários residenciais. No entanto, esta não é a primeira vez que um deslize da empresa gera problemas relacionados ao arquivo user32.dll. No ano passado, a AVG alertou usuários que o user32.dll havida sido modificado e poderia estar infectado. Na época, a AVG Technologies não recomendou alguma ação específica aos usuários, mas gerou uma onda de reclamações em fóruns online.

No início deste mês, o AVG também deu outro escorregão e registrou um falso positivo no Zone Alarm, outro produto de segurança. A AVG disse que corrigiu o problema atual com o “user32.dll” e se desculpou em seu fórum.

jimbras escreveu:

Unfortunately, the previous virus database might have detected the
mentioned virus on legitimate files. We can confirm that it was a
false alarm. We have immediately released a new virus update
(270.9.0/1778) that removes the false positive detection on this file.
Please update your AVG and check your files again.

The system can be restored by following the steps in one of the
comments on forum (using safe mode or recovery console and copying
c:\windows\system32\dllcache\user32.dll into the right location)

If you need to restore deleted files from AVG Virus Vault you can do
it this way:
- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one
click).
- Click on the "Restore" button.

We are sorry for the inconvenience and thank you for your help.

Best regards,

Zbynek Paulen
AVG Technical Support

vi no forum do AVG...

e deixam tambem uma solução: http://free.avg.com/faq.num-1577

guidasilva escreveu:

jimbras escreveu:

Unfortunately, the previous virus database might have detected the
mentioned virus on legitimate files. We can confirm that it was a
false alarm. We have immediately released a new virus update
(270.9.0/1778) that removes the false positive detection on this file.
Please update your AVG and check your files again.

The system can be restored by following the steps in one of the
comments on forum (using safe mode or recovery console and copying
c:\windows\system32\dllcache\user32.dll into the right location)

If you need to restore deleted files from AVG Virus Vault you can do
it this way:
- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one
click).
- Click on the "Restore" button.

We are sorry for the inconvenience and thank you for your help.

Best regards,

Zbynek Paulen
AVG Technical Support

vi no forum do AVG...

e deixam tambem uma solução: http://free.avg.com/faq.num-1577

Foram 4 dias sem pc e menos 40€ no bolso :evilgr: